Shipping & Returns
For Canada Customers : We offer free Expedited Canada Post shipping for orders over $75.00, and $10.00 Flat Shipping rate for order under $75.00.
For USA Customers : We offer free Standard Canada Post shipping for orders over $150.00, and $18.00 Flat Shipping rate for order under $150.00.
For International Customers : Please contact us directly, we will send you a shipping quote.
Cosmetic Return Policy (15-days Refund Policy.)
We will always do our best to ensure that your product arrives directly to you and in perfect condition. Unfortunately shipping services cannot provide 100% perfect deliveries. Please understand that some uncertainties, mistakes and special circumstances could occur; we will do our best to avoid or resolve any problems that occur.
- You may return any unopened merchandise(must be in original packing format) for a refund. However, We will only accept returns within a 15 days period of original shipping date, there will be 5% of your total bill for re-stocking fee, customer is also responsible for the return shipping cost.
- If your package is returned to Wonder Beauty Shop marked as "refused", "unclaimed", or "undeliverable" in 15 days period from the shipping date, and you would like to have it refunded or re-shipped, we will. However, there will be 5% of your total bill for re-stocking fee or customer is responsible for the re- shipping cost.
- If you received the wrong item due to our error, we will give your the full refund. However you must provide pictures of proof.
- If you don't receive your order within 15 days of the shipment date (all shipments have tracking number)due to shipping company error. we will give you full-refund or re-shipment after shipping company approved the claim.
- We cannot give any refund if we are given the incorrect shipping address and product is claimed by another person, so please make sure you write the correct address .
- We do not refund for change of mind or lack of expertise for use of product. We do not exchange colors for change of mind.
- Any Return request please contact us at firstname.lastname@example.org .